BUF Buffalo Airport Taxi® Privacy Policy

1. Overview

BUF Buffalo Airport Taxi® (“Company,” “we,” “us,” or “our”) is an independent private transportation provider serving travelers to and from Buffalo Niagara International Airport, Niagara Falls, Toronto, Canada, Western New York, and related destinations.

By using our website, booking tools, quote forms, fare estimator, payment links, communication channels, or transportation services, you agree to this Privacy Policy. If you do not agree, please do not submit personal information through our website or forms.

This policy is intended to explain our privacy practices clearly. It is not a contract for transportation service and does not replace our Legal Disclaimer, Terms, booking policies, payment policies, cancellation policies, or service disclaimers.

Our Legal Disclaimer and Terms page is available at https://buffalo-airporttaxi.com/legal-disclaimer/.

2. Information We Collect

We may collect information directly from you, automatically through the website, or from third-party tools used to operate bookings, payments, analytics, SMS notifications, security, and customer support.

A. Information You Provide

• Name, phone number, email address, and preferred contact method.
• Pickup address, drop-off address, trip date, pickup time, return trip details, flight number, airline, and destination.
• Passenger count, luggage details, child seat requests, pet information, accessibility notes, special stops, or special instructions.
• SMS consent status when you check an SMS opt-in box on our booking form.
• Messages, quote requests, customer service inquiries, complaints, reviews, or feedback submitted by form, email, SMS, WhatsApp, phone, live chat, or social media.
• Payment-related information submitted through approved payment links or third-party payment processors. We do not intentionally store full credit card numbers on our website server.
• Travel-document-related notes only if you voluntarily include them in a message or booking note. We do not request unnecessary sensitive documents through public website forms.

B. Information Collected Automatically

• IP address, browser type, device type, operating system, page visits, referring URLs, approximate location, session activity, and interaction data.
• Cookie identifiers, analytics data, advertising identifiers, and website performance information.
• Security logs used to protect the website from spam, fraud, abuse, scraping, hacking attempts, and unauthorized access.

3. How We Use Your Information

We use personal information only for legitimate business, transportation, customer support, safety, legal, compliance, and operational purposes.

• To receive, review, confirm, update, dispatch, complete, and document transportation bookings.
• To contact you about pickup instructions, driver coordination, flight delays, route changes, border delays, return trips, payment status, receipts, invoices, or urgent service updates.
• To send booking confirmations, pickup reminders, ride updates, customer care messages, and service-related SMS messages when you opt in.
• To estimate fares, prepare route information, confirm vehicle needs, and provide customer support.
• To process payments, send secure payment links, prevent fraud, resolve billing disputes, and maintain accounting records.
• To improve our website, booking forms, rate pages, fare estimator, customer experience, advertising performance, and service quality.
• To protect our company, drivers, dispatchers, customers, website, brand, and systems from fraud, abuse, illegal activity, misuse, or security threats.
• To comply with tax, accounting, legal, insurance, law enforcement, court, regulatory, SMS compliance, or dispute-resolution obligations.

4. Booking Forms, Jotform, Payments & Third-Party Tools

Our website may use third-party tools to collect booking requests, process payments, send confirmations, deliver SMS notifications, support customers, analyze website activity, and protect the website. These tools may process information according to their own privacy policies and terms.

A. Jotform and Booking Forms

We may use Jotform or similar form providers to collect booking and quote information. Information submitted through a booking form may be processed by the form provider and then reviewed by our booking, dispatch, or support team.

When our booking form includes an SMS consent checkbox, that checkbox must be actively selected by the customer and should not be pre-selected. Customers who do not select SMS consent may still submit a booking or contact us through other available communication methods.

B. Payment Processors

We may use secure third-party payment tools for card payments, payment links, receipts, and invoices. Payment providers may collect payment-card information, billing details, transaction identifiers, and fraud-prevention data. We do not intentionally store full credit card numbers on our website server.

C. SMS, Email, Dispatch, Drivers, and Service Providers

To perform your ride and communicate service updates, we may share necessary trip details with dispatchers, assigned drivers, customer support staff, payment processors, hosting providers, security tools, email providers, SMS providers, form providers, and other service providers needed to complete or support your transportation request.

These providers are used to support business operations such as sending booking confirmations, dispatch coordination, customer care messages, payment notices, receipts, and service updates. We do not authorize service providers to sell or use customer mobile numbers or SMS consent information for their own marketing purposes.

6. Cookies, Analytics, Advertising & Website Tracking

Our website may use cookies, pixels, scripts, analytics tools, advertising tools, and security technologies. Cookies are small files placed on your device to help websites function, remember preferences, analyze traffic, measure advertising, and improve user experience.

• Essential cookies may support website security, form functionality, session handling, and fraud prevention.
• Analytics tools such as Google Analytics may help us understand how visitors use our website.
• Advertising tools such as Google Ads, remarketing tags, or similar services may help measure ad performance and improve relevant advertising.
• Security and performance tools such as Cloudflare or similar providers may help protect the website and improve speed.

You may disable or limit cookies through your browser settings. Some website features, booking tools, analytics, security checks, maps, or forms may not work correctly if cookies or scripts are blocked.

7. When We Share Information

We do not sell your personal information. We do not sell, rent, share, or disclose mobile phone numbers or SMS opt-in consent information to third parties or affiliates for marketing or promotional purposes. We may share limited information only when needed for service, security, legal, compliance, or business purposes.

• With assigned drivers, dispatchers, support staff, and operations personnel to complete your ride.
• With booking, form, payment, email, SMS, WhatsApp, live chat, analytics, advertising, security, hosting, and website service providers.
• With banks, payment processors, accounting tools, insurers, attorneys, collection support, or dispute-resolution providers when reasonably necessary.
• With law enforcement, courts, regulators, airport/security personnel, border-related authorities, or other parties when required by law or when needed to protect safety, rights, property, customers, drivers, or our company.
• In connection with a business transfer, merger, sale, restructuring, insurance claim, legal claim, or company reorganization.

Any sharing with service providers is limited to what is reasonably necessary to operate the website, process bookings, coordinate rides, provide customer support, send service-related communications, protect against fraud, or meet legal and compliance obligations.

8. Security, Storage & Retention

We use reasonable administrative, technical, and organizational safeguards to protect information, including SSL/HTTPS, website security tools, access controls, third-party platform security features, backups, and fraud-prevention tools where appropriate.

No website, form, email, SMS, payment system, or internet transmission is guaranteed to be 100% secure. You use our website and submit information at your own risk. Please do not send unnecessary sensitive information, full card details, passport images, or immigration documents unless specifically requested through an approved secure process.

We retain personal information for as long as reasonably necessary to provide services, maintain business records, comply with legal/tax/accounting obligations, resolve disputes, enforce agreements, prevent fraud, satisfy SMS/carrier compliance recordkeeping requirements, and protect our legal rights. Retention periods may vary depending on the type of record and business/legal need.

9. Your Privacy Rights

Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, objection, withdrawal of consent, or information about how your personal data is used.

To submit a privacy request, contact us using the information below. We may need to verify your identity before responding. We may decline, limit, or delay a request where allowed by law, such as when information must be retained for payment records, tax obligations, legal claims, fraud prevention, safety, insurance, SMS compliance, or dispute resolution.

• You may request access to certain personal information we maintain about you.
• You may request correction of inaccurate booking or contact information.
• You may request deletion of information, subject to legal and operational retention needs.
• You may opt out of marketing communications where applicable.
• You may reply STOP to opt out of SMS messages.
• You may manage cookies through browser settings or available website cookie controls.

10. Children’s Privacy

Our website and booking services are intended for adults or individuals booking transportation with appropriate authorization. We do not knowingly collect personal information directly from children under 13.

Parents or guardians may provide child-seat or passenger information as part of a transportation booking. If you believe a child submitted personal information without proper authorization, please contact us and we will review the request.

12. Communications, Calls, SMS, WhatsApp & Email

When you contact us or submit a booking, we may communicate with you by phone, voicemail, SMS/text message, WhatsApp, email, booking system notification, or live chat. These communications may include confirmations, pickup details, driver coordination, support messages, payment reminders, receipts, or service updates.

Standard carrier rates may apply to calls, SMS, MMS, WhatsApp, or data-based communications depending on your provider and plan. You may ask us to stop non-essential marketing messages, but we may still send necessary service-related messages about active bookings, payment, safety, legal, compliance, or account matters.

13. Third-Party Websites and Links

Our website may link to third-party websites, maps, booking tools, payment processors, social media platforms, government resources, hotels, airports, travel websites, or partner websites. We are not responsible for the privacy practices, security, accuracy, content, or policies of third-party websites.

Review the privacy policy of any third-party site before submitting information.

14. Updates to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date. Your continued use of our website, booking tools, forms, SMS notifications, or transportation services after updates are posted means you accept the revised policy.

15. Contact Us

For privacy questions, data requests, corrections, deletion requests, SMS opt-out questions, booking privacy concerns, or security-related questions, contact us:

• Company: BUF Buffalo Airport Taxi®
• Website: https://buffalo-airporttaxi.com/
• Terms / Legal Disclaimer: https://buffalo-airporttaxi.com/legal-disclaimer/
• Email: info@bufairporttaxi.com
• Phone: +1 (716) 292-4425
• WhatsApp: +1 (716) 303-0630
• Mailing / Business Contact Address: 940 Lafayette Ave, Buffalo, NY 14209