Serving Buffalo Airport • Niagara Falls • Toronto • Southern Ontario

🚕💬 Frequently Asked Questions 💬🚕

Search FAQs

Border & ID | Timing & Booking | Hotels & Venues | Payment | Vehicles | Policies | Destinations | Quick Book | Contact

🛂 Border, Immigration & ID

Do I need a visa to enter Canada from the U.S. by taxi?

A: U.S. citizens do not need a visa for short visits. Other nationalities may require an eTA or visa. Check Canadian immigration requirements before traveling. More details » Taxi to Canada Guide.

Will the driver help with customs or immigration questions?

A: Drivers guide you to the proper checkpoint and wait while you clear inspection, but they cannot speak on your behalf to CBSA/US CBP officers.

Do minors need special documents to cross the border?

A: Yes. Anyone under 18 needs a valid passport. If traveling with one parent or guardian, a notarized consent letter from the non‑traveling parent is strongly advised.

Can you wait at the border if I’m delayed inside immigration?

A: Absolutely. We allow extra time for reasonable delays—no hidden wait‑time fees.

🕓 Timing, Delays & Booking Tips

How early should I book my taxi?

A: For peak seasons (May–Oct) and weekends, book 24–48 h in advance. Same‑day bookings are accepted but subject to availability.

Can I schedule a pickup before my flight lands?

A: Yes. Provide your flight number—our dispatch tracks arrivals in real time and adjusts pickup if your flight is delayed.

My flight is delayed—will I be charged extra?

A: No. Flight‑tracking is included. Your driver will wait inside arrivals at no extra cost.

How much time should I allow for customs when traveling to BUF Airport?

A: Allow at least 30 min for border inspection when crossing from Canada to BUF, plus traffic. Check live wait times embedded below.

Is service available during holidays?

A: Yes, BUF Buffalo Airport Taxi operates 24/7, 365 days a year—including Thanksgiving, Christmas, and New Year’s Day.

🏨 Hotel & Location Specifics

Do you serve Niagara Falls, USA hotels as well?

A: Yes—on both U.S. and Canadian sides. See our comparison guide.

Can I get dropped off at Niagara Fallsview Casino or Scotiabank Convention Centre?

A: Absolutely. Specify the venue when booking; the fare remains the same.

Do you provide transportation to Toronto Pearson (YYZ) or Billy Bishop (YTZ)?

A: Yes, flat‑rate service to both airports. Use our fare estimator for exact pricing.

💳 Payment, Rates & Invoicing

Can I pay with a credit card or Apple Pay?

A: Yes—Visa, MasterCard, AmEx, Apple Pay, Google Pay, and USD/CAD cash are accepted. Notify us if you prefer contactless payment.

Can I split the fare with my group?

A: One rider can pay and split privately, or ask dispatch to email separate receipts in advance.

Will I get a receipt after the ride?

A: Yes—printed, emailed, or download anytime from our invoice portal.

Are there surge prices or weekend fees?

A: Never. All fares are fixed‑price—no surge, no surprises.

🚐 Vehicles & Accessibility

Do you offer wheelchair‑accessible vehicles?

A: Yes. Reserve at least 24 h in advance so we can guarantee an accessible van.

How many people fit in one taxi?

A: Sedans seat 4; SUVs up to 6; sprinter vans up to 10 passengers. Extra luggage? Request an SUV.

Do you provide child or booster seats?

A: Yes—infant, toddler, and booster seats are available. Add the request in the booking notes (no extra charge).

🛡️ Policies & Guarantees

Is your service insured and licensed to cross borders?

A: Yes—BUF Buffalo Airport Taxi is fully insured and commercially licensed in NY State and Ontario for cross‑border service.

What’s your cancellation or refund policy?

A: Cancel free up to 12 h before pickup. After that, a small late‑cancellation fee may apply. No‑show fee equals 50 % of fare.

🗺️ Destinations & Coverage

Do you offer sightseeing trips around Niagara Falls?

A: Yes—hourly tours available. Ask for our Canada travel checklist for itinerary ideas.

Can I book a one‑way trip from Canada back to BUF Airport?

A: Absolutely—choose one‑way or round‑trip when booking online.

⚡ Quick Booking Options

Fallsview Hotel Anywhere in Canada Fare Estimator Local Booking

☎️ Contact & Support

24/7 customer service?

A: Yes—call (716) 292‑4425, email, or use live chat anytime.

Where can I see live border wait times?

A: Use the CBSA widget below or ask dispatch for real‑time updates.

💬 Didn’t find your answer? Contact our team — we update this page regularly!