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Buffalo, NY

Questions and Answers Page


Common Questions From Customers

If you have any queries regarding our booking system, rates, or Canada transfers, this section is here to lend a helping hand. Please ask any questions, and we’ll do our best to provide you with the assistance you need.


To book your taxi, scroll to the bottom of this page or click the provided link. The process is hassle-free and requires no upfront payment or credit card details. You'll only need to pay the driver upon reaching your destination. Additionally, there are no hidden booking fees for your convenience.

We accept all major credit cards. To book a taxi, fill out the online form. Once you complete it, the system will send you an email confirming your booking and all the relevant information. You can access your confirmation email if you need to make any changes. A taxi agent will contact you after you book for final confirmation. It's a straightforward process.

If you have a local phone number, the taxi driver will contact you by phone the day before your scheduled ride. However, if your phone number is international, we will contact you through email, or you can use our live chat service between 8 a.m. and 9 p.m. Eastern Standard Time in the United States.

If your pick-up is planned for the same day or the next morning, the taxi driver will contact you within an hour. 

Following the reservation, If you have yet to receive a pre-confirmation email, you likely did not correctly enter your email address on the booking form, or the email was sent to your spam folder. Therefore, please check your spam folder to see whether you received the email.

We recommend making your reservation at least 24 hours ahead of time. We must allow a minimum of 30-40 minutes for us to schedule your pick-up. The earlier you book, the more efficiently we can accommodate your requirements. Your reservation will be secured for the next 8-9 months.

There are two ways to book it: independently or on the same booking form. Once you've made your choice, the decision is entirely yours.

You can order infant seats over the phone with our agent. The first seat is free of charge. However, there is a $10 fee for the second seat. You are also welcome to bring your infant seat if you prefer.

Feel free to reach out to us anytime. Call us at 716-292-4425 to take advantage of our affordable flat-rate pricing. Alternatively, you can also access our live chat service 24/7.

You can cancel your reservation without any charge up to 24 hours before your arrival by contacting us via phone at 716-292-4425, email at, or by filling out the form provided on our website. In addition, our customer service team is available 24/7 through live chat. Remember, canceling your reservation is free of charge.

Covid Question

As of now, there are no Covid-related restrictions in place for Niagara Falls, Canada.

Effective Friday, October 1, 2022, US citizens entering Canada will no longer be required to provide proof of immunization or utilize the ArriveCan app. Additionally, COVID testing will no longer be necessary for entry into Canada. Similarly, travelers from the USA will no longer be required to provide proof of immunization beginning on October 1, 2022.

Furthermore, Canadian residents returning home will not be obligated to use the ArriveCan app. For land entry into the USA at Niagara Falls Border Crossing, COVID testing is not required. Similarly, Canadians are not obligated to present a COVID test result when crossing the border into the US by land.

Waiting Time Policy:

We are pleased to provide a complimentary one-hour waiting time for drivers at the airport or Canadian border for all our customers. For each additional hour of waiting, we charge USD 30. For instance, if your taxi fare is USD 50 and you wait for 1 hour and 20 minutes, the total cost will be USD 80, including the waiting charge of USD 30 for exceeding an hour of waiting time.

General Canada Border Questions

Certainly! You can safely and smoothly cross the Canadian border using our taxi service, provided you possess the requisite documents like a passport and Green Card.

You don't need a visa if you're an American citizen or have a Green Card and plan to use our Taxi Cab Service. However, if you're not a US citizen and require a Green Card, you may need to apply for a visa depending on your situation.

Great news! You do not need to show proof of COVID-19 vaccination. You can also skip pre-board testing or take COVID-19 tests before entering or arriving in Canada. Additionally, there is no mandatory quarantine once you arrive in Canada. Lastly, using ArriveCAN is optional.

Transportation to Niagara Falls, Canada, is available for $95. We assure you that there are no hidden costs. For the vehicle to the United States, the price is only $85.

You are not capable of doing so. In addition, Uber does not allow drivers to cross the border for various legal reasons.

The journey by cab from Buffalo to Niagara Falls typically takes an hour or more, depending on traffic and customs at the Canadian border. The distance between Buffalo International Airport and Niagara Falls is approximately 41 kilometers.

To enter Canada using our taxi, travelers must prove their citizenship and identity to a CBSA border services officer upon arrival at a Canadian port of entry. This can be done through simple questioning and by providing acceptable documentation.

In addition, Canadian citizens, permanent residents, and individuals registered under the Indian Act can use specific documentation to validate their eligibility for admission into Canada.

  • Canadian ID card
  • Birth certificate,
  • Citizenship and permanent residency in Canada
  • A valid Certificate of Indian Status (CIS) card or a Secure Certificate of Indian Status (SCIS) card

Other proofs of Canadian citizenship are also acceptable

To prove Canadian citizenship, travelers should provide the following records along with additional government-issued photo identification:

  • Citizenship certificate (large form) for Canadians, issued between January 1, 1947, and February 14, 1977
  • Retention certificate (published from January 1, 1947, until February 14, 1977)
  • Naturalization certificate (issued before January 1, 1947)
  • Birth certificate registration (issued by Canadian citizenship authorities between January 1, 1947, and February 14, 1977)
  • birth certificate from a province or territory (for people born in Canada)

Other acceptable identification documents

You can prove your identity using the following documents:

  • A Canadian citizen's CANPASS card, which allows for distant border crossings through the air, corporate air, and private air
  • a Canadian citizen's
  • Commercial driver registration program identification card
  • Driving license for provinces and territories
  • Student or employment ID with a photo and signature
  • Card for provincial health insurance
  • State identification card
  • Identification of the Canadian Forces
  • Using a credit card
  • Vehicle insurance
  • policy document
  • registration for vehicles

Please read this official Canada website for your PR and additional information.


BUF Buffalo Taxi Service offers a great deal if you're looking for affordable taxi service around Niagara Falls. Despite potential wait times of over an hour at the checkpoint, you'll only pay $85 for the American side and $95 for the Canadian side in US dollars. If you need to travel from Buffalo Airport to downtown Toronto, the cost is $350. Our company is the only one that offers flat pricing, so you can be sure you're getting a fair deal.

The advantage of using a metered taxi is that you can see the price before your ride. However, the disadvantage is that you will be charged for every stop or traffic jam, such as on a highway or at a Canadian border security checkpoint.

For instance, if you are stopped at the checkpoint by a security officer, the meter will continue to run and charge you 0.50 cents per minute. Therefore, if you stay there for an hour, you'll pay 0.50 cents per minute multiplied by 60 minutes, totaling $30.

On an average day, the wait time at the checkpoint is around 30 minutes, depending on your situation and the vehicle in front of you in the line. To avoid these extra charges, we suggest choosing our flat pricing option, which is $85 for a trip to American Niagara Falls and $95 for a trip to Canadian Niagara Falls.

All fares are all-inclusive, except for tips/gratitude. If you are satisfied with the service the driver provides, you can tip them. Otherwise, everything else is already included in the fare.

Please note that the prices displayed are for the entire car, not per person. The fare you see on the screen or hear over the phone is the total amount you will pay your driver. It's important to know that you can rent a van or a car for the same price, and all prices listed are for the entire vehicle.


Once your transfer is complete, you can pay the driver using either cash or a credit card, which can be done inside the cab or van. If a return transfer is scheduled, you can pay for each journey separately rather than the total amount upfront.

We regret to inform you that credit card payments must be made before crossing the Canadian border. We appreciate your understanding and cooperation in this matter. Thank you.

Yes, you can pay at any time. Our website also allows for online payments, but we must give you the pricing first. To obtain a low-cost, flat-rate price, please call us at 716-292-4425.

Rest assured that you won't encounter additional charges beyond what you've already quoted, as there are no hidden prices, taxes, or fees. Our plan even includes toll fees, so you won't have to worry about paying them separately. While tipping is optional, you may choose if you're satisfied with the driver's service. Finally, if there's a wait time of over an hour at the Canadian border, there will be a $30 fee.

Buffalo airport taxi happy customer

To ensure a smooth pickup, provide your flight number when booking your airport taxi. We'll monitor your flight and adjust the pickup time accordingly. After landing, your driver will wait for a generous 45 minutes, giving you enough time to clear security, grab your bags, and get to the arrivals hall to meet them.

After booking your transportation, you will receive an email with instructions on how to meet the driver. The driver will be waiting for you at the arrival level of BUF Airport. Our company is easy to locate since the airport is tiny. You can reach our live chat representative between 8 a.m. to 9 p.m. EST. We take pride in being the only company that offers a live chat for customer support.

You can schedule a transfer online at any time. However, we can only guarantee the transfer once you receive a confirmation email or phone call from one of our taxi agents. If you need assistance, our live chat is available 24/7.

When you book a car through our service, whether a four-passenger cab or a six-passenger van, you will have complete ownership of the vehicle for the duration of your journey. We only offer private transfers through our airport taxi company.

All transfers are made directly from one location to another. During your ride, your driver will only pull over in the event of an emergency.

Absolutely! We are fully insured and licensed, and all of our vehicles are authorized by the Buffalo Taxi Commission to transport passengers from Buffalo, NY, to Niagara Falls, Toronto, and other locations in Canada. However, be cautious of unauthorized taxi substitutes that may risk your safety.


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