Frequently Asked Taxi Questions

BUF Buffalo Airport Taxi® is a pre-booked airport taxi service for Buffalo Niagara International Airport (BUF), Niagara Falls Canada, Niagara Falls NY, Fallsview hotels, Toronto, and other Canada/Ontario destinations.

For a new reservation, use the official online booking page. The form collects your pickup, flight, destination, passenger, luggage, vehicle, child-seat, pet, and one-way/round-trip details. For help with an existing booking or an urgent travel-day issue, call 716-292-4425 or use WhatsApp 716-446-3623 during support hours.

Call BUF Buffalo Airport Taxi® at 716-292-4425. For WhatsApp support, use 716-446-3623.

The official booking page is https://buffalo-airporttaxi.com/online-booking/. Use this page to submit your pickup time, flight number, destination, passenger count, and luggage details.

Scheduled rides can be arranged for early-morning, daytime, evening, and late-night travel. New reservations should be submitted through the online booking form. For urgent travel-day help, contact dispatch.

Yes. BUF Buffalo Airport Taxi® provides private cross-border taxi service from Buffalo Airport to Niagara Falls Canada, Fallsview hotels, Toronto, Niagara-on-the-Lake, St. Catharines, Hamilton, Mississauga, and many Ontario destinations.

Yes. Approved routes use flat-rate pricing per vehicle. Normal tolls, bridge charges, taxes, and standard route-related fees are included in the flat fare. Approved extras such as a vehicle upgrade, pet fee, additional child seat, extra stop, additional waiting, route change, or 4% card/online processing fee can change the total.

Listed flat rates are per vehicle, not per person, and generally cover up to 4 passengers and 4 regular luggage pieces in the standard sedan unless the route or confirmation states otherwise.

No payment is required just to submit and secure an online booking when you plan to pay the driver. Cash is preferred when practical. Card payment in the vehicle and approved online prepayment both carry a 4% processing fee.

Pre-booking is strongly recommended, especially for Canada trips, late-night arrivals, weekends, holidays, flight delays, large luggage, child seats, or van/SUV requests.

Same-day bookings may be available depending on schedule and vehicle availability. For urgent rides, submit the booking form and call or WhatsApp dispatch immediately.

Yes. You can book in advance for airport arrivals, hotel pickups, conferences, family trips, student travel, and return trips to BUF Airport.

Please provide pickup date/time, flight number if applicable, pickup address, drop-off address, passenger count, luggage count, phone number, and any child seat or vehicle requests.

Yes, if you are arriving by air. A flight number helps dispatch monitor arrival timing and coordinate airport pickup more accurately.

Yes. After submitting your request, you should receive booking confirmation or follow-up communication with the trip details, pickup instructions, and next steps.

A Booking ID is the reference number connected to your submitted ride request. Keep it available when contacting support about your trip.

Yes. You may book for a family member, guest, employee, student, client, or traveler. Enter the passenger’s correct name and phone number so the driver can contact them.

Yes. Hotels, assistants, businesses, schools, and organizers can book transportation for guests. Please include the actual passenger contact information whenever possible.

Yes. Use the same online booking form and select Round Trip. Enter the outbound and return pickup details when prompted. You do not need to submit two separate booking forms.

You may book both directions in the same form. Payment is not required just to secure the reservation when you plan to pay the driver. If you choose online prepayment, use the official payment portal after you have your Booking ID; a 4% processing fee applies.

Yes, when the change can be accommodated. First use the Edit / Change My Booking link in your confirmation email. If you cannot edit the reservation, contact dispatch with your Booking ID and the new pickup time.

Yes, when the change can be accommodated. First use the Edit / Change My Booking link in your confirmation email. A destination change may affect the fare or vehicle, so make the change before pickup and review the updated reservation.

Cancellations and booking modifications are free when made at least 24 hours before the scheduled pickup. For changes or cancellations inside 24 hours, contact dispatch as soon as possible because charges may apply once a vehicle or driver has been committed to the trip.

Contact dispatch immediately by phone or WhatsApp with your name, pickup date, and route so the booking can be corrected.

For normal scheduled rides, the form is usually enough. For urgent trips, same-day pickup, late-night travel, or if you made a mistake, call or WhatsApp dispatch.

Niagara Falls, Ontario has more than one fare classification, so the exact hotel, attraction, or address matters. Recognized Fallsview/tourist-zone hotels and approved tourist destinations are generally $95 one way for a sedan, while residential/non-tourist Niagara Falls, Ontario destinations may use a different published fare. Provide the exact destination before relying on a fare.

The flat-rate example from BUF Airport to Niagara Falls NY is $85 per car for up to 4 passengers.

The flat-rate example from BUF Airport to downtown Toronto is $350 per car for up to 4 passengers.

The flat-rate example from BUF Airport to Toronto Pearson International Airport (YYZ) is $330 per car for up to 4 passengers.

The flat-rate example from BUF Airport to Niagara-on-the-Lake is $155 per car for up to 4 passengers.

The flat-rate example from BUF Airport to St. Catharines, Ontario is $150 per car for up to 4 passengers.

Use the official airport taxi rates page to search common flat-rate destinations.

Yes. Use the Buffalo taxi fare estimator to help plan your trip before booking.

No. Pre-booked flat-rate rides are not rideshare-style surge pricing. The confirmed fare should be clear before the ride.

At this time, there are no additional promotional discounts because the fares have already been reduced to flat-rate pricing. The goal is to keep pricing competitive and reasonable without surprise surge pricing. Do not assume a senior, military, student, group, or coupon discount is available unless a current promotion specifically says so.

Yes. Normal tolls, bridge charges, taxes, and standard route-related fees are included in the confirmed flat fare. You do not pay those items separately. Only approved extras such as a vehicle upgrade, pet fee, additional child seat, extra stop, additional waiting, route change, or the 4% card/online processing fee may change the total.

Flat-rate routes are designed to reduce surprise pricing. Book early for holidays, weekends, and busy travel seasons because vehicle availability may be limited.

Standard listed fares cover up to 4 passengers. Additional passengers are $10 each when the trip can be accommodated within the available vehicle setup. A van or additional vehicle may be required depending on the total passenger and luggage count.

Standard listed fares generally cover up to 4 passengers and 4 regular luggage pieces in a sedan. Extra luggage may be $10 per piece when the booking exceeds the included allowance. Large or oversized items, strollers, sports equipment, and unusual luggage must be disclosed so the correct vehicle can be assigned.

For BUF Airport pickups, up to 60 minutes / 1 hour of standard waiting is included. For U.S.–Canada border crossings, up to 60 minutes / 1 hour of border waiting is included. Additional waiting after the included hour is $30 per hour when applicable. Keep the driver or dispatch informed if baggage, customs, the border, or another delay is taking longer than expected.

Extra stops may be possible but should be requested before confirmation. Extra stops can affect the fare and schedule.

Cash is accepted in the vehicle and is preferred when practical. Card payment in the vehicle is normally available and carries a 4% processing fee. Approved online prepayment also carries a 4% processing fee. PayPal and Venmo are not accepted.

No payment is required just to submit and secure the online booking when you plan to pay the driver. Cash is preferred when practical. Card payment in the vehicle and approved online prepayment both carry a 4% processing fee.

Yes. You may normally pay the driver by card in the vehicle or prepay through the approved online payment portal. A 4% processing fee applies to card and online payments.

Yes. Cash may be paid directly to the driver and is preferred when practical. Card payment in the vehicle and online prepayment are also available with a 4% processing fee.

Yes. Use the receipt and invoice request page or contact support with your Booking ID.

Yes. Business travelers can request a receipt or invoice. Provide the passenger name, trip date, route, Booking ID, and company billing details if needed.

After collecting all luggage, exit the BUF arrivals level, walk to the far-right side of the arrivals curb, and proceed to Pole 13 unless your driver or dispatch gives you a different current pickup instruction. Keep your phone available and confirm your driver name or Booking ID before entering the vehicle.

No. First deplane, collect your luggage, and keep your phone available. Then follow the driver/dispatch pickup instructions.

Yes, when you provide a valid flight number, flight timing can be monitored to help coordinate airport pickup.

Provide your flight number during booking. Dispatch can adjust pickup coordination based on the flight arrival status whenever possible.

Keep your phone available and update the driver or dispatch if baggage is delayed. Clear communication helps avoid missed pickup confusion.

Call 716-292-4425 or WhatsApp 716-446-3623 immediately. Do not leave the airport or take another ride before contacting dispatch.

Most airport pickups are coordinated curbside or at the designated pickup area unless a special meet-and-greet arrangement is confirmed in advance.

Use airport Wi-Fi to check messages, call, or WhatsApp. If possible, provide an alternate contact number during booking.

Yes. You can book transportation to Buffalo Airport from Niagara Falls, Canada, Toronto, Ontario cities, hotels, homes, schools, or local destinations.

Leave time depends on location, border crossing, flight time, traffic, weather, and luggage. For Canada-to-BUF trips, allow extra time for border crossing and airport check-in.

The documents required for a land crossing depend on your citizenship, immigration status, and the documents you hold. U.S. citizens are encouraged to travel with a valid U.S. passport because it is the most reliable and universally accepted travel document. Other travelers may need a passport, visitor visa, permanent-resident document, or other proof of status. Because a taxi enters Canada by land, do not assume airline eTA rules apply to your trip. Check the current Government of Canada entry requirements before travel.

No. Canada Border Services Agency officers make entry decisions. BUF Buffalo Airport Taxi® provides transportation only and cannot guarantee border entry.

No. Passengers must answer border officer questions themselves. Drivers cannot speak for passengers or provide legal or immigration advice.

For entry into Canada by land directly from the United States, current Government of Canada guidance says U.S. lawful permanent residents can present a valid Permanent Resident Card (Green Card) or another accepted proof of U.S. permanent-resident status. The requirements differ for air travel, so verify your exact situation on the official Canada entry-requirements page before departure.

It depends on citizenship, immigration status, and how you enter Canada. A BUF Airport taxi enters Canada by land. Some travelers who can use an eTA when flying still require a visitor visa when entering Canada by car, bus, train, or boat. Check your exact nationality and status using the Government of Canada entry-requirements tool before booking the cross-border trip.

A regular driver’s license alone is generally not enough for international travel. Travelers should verify accepted documents with official government sources before the trip.

Some travelers may use Trusted Traveler documents in certain situations, but requirements vary by travel mode, citizenship, and status. Verify official rules before relying on any document.

Children should have proper travel documents. A child traveling internationally may need a passport and, when applicable, a consent letter or custody documents.

Current CBSA guidance says to carry a consent letter when you share custody and the other parent or legal guardian is not traveling with the child, or when you are not the child's parent or legal guardian. Carry applicable custody documents as well. CBSA says having the consent letter notarized can support its authenticity and help avoid delays. Review the current CBSA travel-document guidance before travel.

Do not bring cannabis across the U.S.–Canada border. Cannabis remains a serious border issue even if it is legal in some local jurisdictions.

Travelers must declare goods as required. Alcohol, tobacco, food, plants, animals, gifts, and certain goods may have restrictions or declaration requirements.

The distance may be short, but the trip crosses an international border. The fare reflects border traffic, possible inspection delays, crossing procedures, and the extra time involved compared with a normal local ride—not just the mileage.

The vehicle proceeds to inspection, passengers present documents, officers may ask questions, and the officer decides whether travelers can enter. Wait time varies by traffic, staffing, and inspection needs.

Yes. Border wait time can vary by day, season, holiday, traffic, weather, inspections, and officer questions. Build extra time into your schedule.

If a passenger is denied entry, the driver and dispatch will handle transportation according to the situation and applicable fare/waiting policies. The taxi company cannot override the border decision.

No. BUF Buffalo Airport Taxi® does not provide immigration, legal, visa, customs, or border advice. Use official government sources for travel document requirements.

A standard sedan is intended for up to 4 passengers and up to 4 regular luggage pieces. Large luggage, strollers, oversized items, or additional bags may require a van or another vehicle.

A van can accommodate up to 6 passengers and about 5 regular luggage pieces. If your group has more than 6 passengers or more luggage than the vehicle can safely carry, two vehicles may be required.

Standard listed fares include up to 4 passengers. Additional passengers are $10 each when the trip can be accommodated safely within the available vehicle setup. Vehicle capacity and luggage requirements still apply.

Yes. Child seats are available by advance request. The first child seat is included at no additional charge, and each additional child seat is $10. Always enter the child-seat request during booking so the correct seat and vehicle can be confirmed.

Yes. Bringing your own child seat is often the best option if you need a specific size or style.

Yes. Pets may travel when disclosed in advance. The current standard pet fee is $10. Tell us the type and approximate size of the animal, whether it will travel in a carrier, and how much luggage you have so the vehicle can be planned correctly. For cross-border pet travel, also review our pet-friendly Buffalo Airport taxi to Canada guide.

Yes, but list your luggage count when booking. A sedan may not fit all luggage for larger groups, so a van or SUV may be needed.

Possibly, but oversized items must be disclosed during booking so the right vehicle can be assigned when available.

BUF Buffalo Airport Taxi® does not currently provide wheelchair-accessible vans. For wheelchair-accessible transportation, customers may contact an accessible transportation provider such as 716-877-7111. Confirm availability and suitability directly with that provider.

A van or luxury/upgraded vehicle may be available by request. The standard upgrade surcharge is $20 when applicable, subject to vehicle availability and the specific trip requirements.

Yes. BUF Buffalo Airport Taxi® serves Niagara Falls Canada hotels, including Fallsview-area hotels, casino-area hotels, and nearby attractions.

Yes. Fallsview hotels are one of the most popular route groups, including Hilton, Marriott, Embassy Suites, Sheraton, Oakes, Fallsview Casino area, and nearby properties.

Yes. Service is available from BUF Airport to Niagara Falls NY hotels, attractions, casino area, and nearby U.S. side destinations.

Yes. Service is available to Toronto and other Ontario destinations. Downtown Toronto has its own published fare; YYZ, Mississauga, Oakville, Burlington, Hamilton, and other destinations use separate fares. Certain approved pickup zones, such as recognized Niagara Falls NY hotels or Downtown Buffalo hotels, may use the same published Downtown Toronto fare when that specific route rule applies.

Yes. You can book a private transfer from BUF Airport to Toronto Pearson International Airport (YYZ).

Yes. Service is available to Niagara-on-the-Lake hotels, wineries, inns, events, and nearby Ontario destinations.

Yes. Service is available to St. Catharines, Ontario for hotels, schools, homes, businesses, universities, and other legitimate addresses. Approved St. Catharines destinations use the published St. Catharines city fare unless an exact special-route rule overrides it.

Yes. When the destination is physically located in Niagara-on-the-Lake, Ontario, the published Niagara-on-the-Lake city fare applies unless an exact special-route rule overrides it. This includes recognized hotels, inns, resorts, wineries, residences, businesses, and other legitimate addresses.

Yes. These Ontario destinations may be available by pre-booked private airport transfer. Check the rates page or contact dispatch for confirmation.

Generally yes when an approved city-wide BUF flat fare exists. The fare follows the city where the destination is physically located, not the type of property. For example, a legitimate Hamilton hotel, university, residence, business, hospital, or attraction uses the Hamilton fare unless an exact special-route or sub-zone fare overrides it. Niagara Falls, Ontario is a special case because Fallsview/tourist destinations and residential/non-tourist destinations may use different fares.

Yes. Return trips from hotels, homes, universities, business addresses, or Canada destinations back to BUF Airport can be pre-booked.

Current examples include approximately $40 from a recognized Downtown Buffalo hotel to BUF Airport, $85 from a Downtown Buffalo hotel to a Niagara Falls NY hotel, $95 from a Downtown Buffalo hotel to an approved Niagara Falls Canada Fallsview/tourist hotel, and the same published BUF fare for Downtown Buffalo hotel trips to Downtown Toronto or YYZ when those specific route rules apply. Use the current rates page or fare estimator for the exact route.

Possibly. Contact dispatch with both addresses so the route and fare can be confirmed.

Contact support immediately by phone at 716-292-4425 or WhatsApp 716-446-3623. Provide your Booking ID, name, pickup time, and route.

Call dispatch immediately. For airport pickup issues, do not leave the pickup area or take another ride before contacting support.

Ask for the driver’s name and compare it with the driver information provided for your trip. Confirm your Booking ID or passenger details before entering. If the driver name cannot be verified or anything seems wrong, do not enter the vehicle; call dispatch at 716-292-4425.

Do not enter a vehicle unless you have verified your driver with your booking details. If unsure, call BUF Buffalo Airport Taxi® dispatch.

BUF Buffalo Airport Taxi® provides private airport taxi transportation, not a shared shuttle, unless a different arrangement is clearly confirmed.

No. BUF Buffalo Airport Taxi® provides private rides; passengers are not combined with unrelated travelers unless a different arrangement is explicitly confirmed.

Do not assume a rideshare driver can complete an international border trip. For a planned BUF-to-Canada or Canada-to-Buffalo crossing, use a transportation provider that specifically offers cross-border service.

Yes. WhatsApp support is available at 716-446-3623 during posted support hours.

The available dispatcher may be busy assisting another customer. Please try calling again shortly. You can also send a WhatsApp message to 716-446-3623 during support hours. Do not assume dispatch is closed simply because a call was not answered.

Contact dispatch as soon as possible with your Booking ID, ride date, route, item description, and contact information. Recovery depends on the driver, vehicle, and timing.

You can use the official review page or Google review link provided after your ride. Reviews help future travelers choose reliable airport transportation.

Travel time varies by traffic, weather, border wait, and destination. Many trips are roughly 35–60+ minutes, but border conditions can change the total time.

Travel time varies by traffic and destination, but Niagara Falls NY is usually shorter than Canada-side trips because there is no Canada border crossing.

Travel time varies significantly by border wait, traffic, weather, and final address. Always allow extra time for Toronto traffic and the border.

Use your scheduled arrival time and flight number. After landing, luggage and airport exit time vary, so dispatch may coordinate based on actual arrival and readiness.

For many Canada hotel pickups to BUF, about 3 hours before the scheduled flight is a common planning guideline. Border conditions, weather, traffic, airline check-in, baggage cutoff, and TSA/security can require more time, so use judgment for your specific trip.

Yes. Summer weekends, holidays, major events, Canada Day, Independence Day, Thanksgiving, Christmas, New Year travel, and peak Fallsview hotel dates can get busy.

Common mistakes include wrong pickup date, wrong flight number, missing phone number, unclear hotel name, undercounting luggage, forgetting child seats, and not having valid Canada travel documents.

Yes. Early morning pickups are available by reservation. Book in advance and confirm the pickup time clearly.

Service may operate during many weather conditions, but severe weather can affect pickup timing, driving conditions, and availability. Contact dispatch for current trip status.

Use the website booking page on your phone. The online booking page is designed to work like a mobile-friendly booking tool without needing to download an app.

Yes. If you have a group, event, family, or business team, contact dispatch with passenger count, luggage, pickup time, and destination details.

Buffalo has more than one Amtrak station, including Buffalo–Exchange Street and Buffalo–Depew. Provide the exact station name or address and contact dispatch so pickup availability and the correct fare can be confirmed. Do not assume the airport fare applies automatically.

Yes. Student travel may be available for universities, colleges, dorms, apartments, and airport trips. For Canada trips, students must carry proper travel documents.

Yes. The service frequently assists first-time international travelers going from Buffalo Airport to Niagara Falls Canada, Toronto, hotels, schools, and Ontario destinations.

Yes. Business travelers can book airport transfers to hotels, offices, conferences, meetings, and Canada destinations. Receipts or invoices can be requested.

Tipping is optional and at the customer’s discretion. Many customers tip when they are happy with the driver’s service, luggage help, or timing support.

No. Smoking and vaping are not allowed in the vehicle.

Small drinks may be acceptable, but messy food, alcohol use, spills, or anything that may damage the vehicle should be avoided.

Call 716-292-4425 or WhatsApp 716-446-3623. The FAQ is designed to answer most common questions, but dispatch can help with specific routes and situations.