Buffalo Airport Taxi Pickup Instructions

Buffalo Airport Taxi Pickup Instructions: Where to Meet at BUF

Already booked? After landing at Buffalo Niagara International Airport (BUF), collect your luggage, check the newest driver message and go to the lower Arrivals level. For confirmed BUF Buffalo Airport Taxi® rides, the normal company meeting landmark is Pole #13 unless your driver, dispatch or airport traffic control gives you a different current instruction.

Fast pickup answer Collect luggage → check your phone → exit Arrivals → proceed toward Pole #13 → verify your assigned ride. If the newest driver/dispatch message names another pole or curb position, follow that travel-day instruction instead.

From Aircraft to Assigned Vehicle

How to Meet Your Taxi After Landing at BUF

Turn your phone on after landing Check for the newest call, text or WhatsApp message from the assigned driver or dispatch.

Collect all luggage before going outside Finish baggage claim first. Keep your group, checked bags, carry-ons, stroller and other items together.

Keep your Booking ID available Your Booking ID helps dispatch identify the correct reservation quickly if you need assistance.

Exit on the lower Arrivals level Do not go upstairs to Departures. BUF arrivals and baggage claim are on the lower level.

5
        Proceed toward the normal Pole #13 meeting area
        
          Follow the latest driver message. When no different current instruction has been sent,
          confirmed customers are generally directed toward Pole #13 on the Arrivals curb.

Verify the assigned ride before entering Match the driver/vehicle information sent for your reservation. If anything does not match or you are uncertain, do not enter the vehicle—contact dispatch first.

Load luggage and begin the confirmed trip Once the assigned ride is verified, load the vehicle and continue to the destination on the reservation.

Normal Pickup Landmark

How to Use Pole #13

Pole #13 is the normal company landmark used for many confirmed BUF Buffalo Airport Taxi® pickups. It should be treated as a travel-day meeting instruction, not as a universal airport rule for every taxi or transportation provider.

Normal confirmed pickup sequence Baggage Claim → Arrivals Curb → Pole #13

After all bags are collected, exit the lower Arrivals level and follow the newest driver/dispatch message. If the normal Pole #13 instruction is still current, continue toward that landmark and keep your phone available.

1 Finish baggage claim before leaving the terminal.

2 Exit on the lower Arrivals level.

13 Proceed toward Pole #13 when that is the current instruction.

The newest instruction wins. If airport traffic control, your assigned driver or dispatch gives you another curb position, pole or meeting point because of congestion, construction, security or airport operations, follow that updated instruction rather than an older screenshot or saved webpage.

BUF Curbside Rules

Why Your Driver May Not Be Sitting at the Curb Waiting

Buffalo Niagara International Airport states that curbside pickup spaces are for active loading and unloading. Vehicles should not remain parked or unattended while a passenger is still inside. The airport provides a free Cell Phone Lot on Buell Avenue where drivers can wait until the arriving passenger has luggage and is ready for pickup.

Finish Baggage Claim Do not expect the vehicle to remain at the curb while luggage is still being collected.

Tell the Driver When Ready Keep your phone available as you approach the final curbside meeting.

Active Loading Only The vehicle can enter the curbside pickup area when the passenger is ready to load.

Official BUF Curbside Information ↗

Early or Delayed Arrival

What If Your Flight Changes?

When the correct flight number is included with the reservation, arrival information can be reviewed for pickup coordination. Normal schedule movement is different from a major airline itinerary change.

Flight Arrives Early Use the latest arrival status, then finish deplaning and baggage claim before curbside pickup.

Flight Is Delayed Continue monitoring the updated arrival and keep your phone available after landing.

Major Itinerary Change If the airline changes the flight number, date, airport or itinerary materially, contact dispatch with your Booking ID.

Live BUF Arrivals Flight Delay & Taxi Timing Guide

Airport Waiting

What If Baggage Claim Takes Longer Than Expected?

Stay inside until all luggage is collected. If baggage is significantly delayed, send the assigned driver or dispatch a message so they know you are still inside the terminal.

First 1 Hour Included The current airport waiting policy includes the first 1 hour when the waiting policy applies.

$30 / Hour After Additional airport waiting is currently $30 per hour after the included hour when applicable.

The operational rules governing waiting, changes, luggage and other service details are maintained on the Service Policies page.

Cannot Find Your Assigned Driver?

Stay Near the Meeting Area and Contact Dispatch

Check the Newest Message The driver may have sent a vehicle description, current pole or temporary alternate curb position.

Do Not Keep Changing Levels Stay on the Arrivals level near the meeting location unless dispatch directs you elsewhere.

Have Your Booking ID Ready Give dispatch the passenger name, Booking ID and exact location.

Do Not Enter an Unverified Vehicle If the driver or vehicle information does not match what you were given, contact dispatch before entering.

Call 716-292-4425 WhatsApp +1 716-446-3623

Accessibility Pickup

Accessible Curbside Pickup May Use a Different Post

Buffalo Niagara International Airport currently identifies accessible curbside pickup spaces at posts #5 and #10 on the Arrivals Level for passengers needing assistance. The airport says these spaces are for active loading and unloading.

Posts #5 and #10 Airport-designated accessible curbside pickup spaces on the Arrivals level.

Not Automatically Pole #13 Passengers using an accessible curb position should follow airport signage and coordinate the exact meeting point.

Accessibility needs should be disclosed before travel. If you need wheelchair assistance inside BUF, the airport advises arranging assistance with the airline. If you require a wheelchair-accessible transportation vehicle, arrange a provider that offers that vehicle type.

Official BUF Accessibility Information ↗

Continuing to Canada

The BUF Pickup Step Comes Before the Border Crossing

The airport meeting process is the same first step whether the confirmed ride stays in New York or continues to Niagara Falls Canada, Niagara-on-the-Lake, Toronto or another Ontario destination. After the assigned vehicle is verified, the road trip continues toward the applicable land-border crossing.

Travelers are responsible for determining and carrying the documents required for their own citizenship, immigration status and trip circumstances. Government border officers control inspection and admissibility decisions.

BUF → Niagara Falls Canada Canada Documents Checklist Current Published Rates

BUF Pickup Questions

Buffalo Airport Taxi Pickup FAQ

Where do I meet my BUF Buffalo Airport Taxi® driver?

After collecting all luggage, exit on the lower Arrivals level and follow the newest driver or dispatch message. The normal company meeting landmark for confirmed rides is Pole #13 unless a different current location is provided.

Should I go outside before collecting my luggage?

No. Complete baggage claim first. Buffalo Airport curbside areas are for active loading and unloading, so the vehicle should come to the curb when you are ready to load.

What if I see Pole #12 first?

If Pole #13 remains the current instruction, continue toward Pole #13 and keep your phone available. Follow any newer travel-day instruction from your driver or dispatch.

What if my flight is delayed?

Use the latest flight status and keep your phone available after landing. For a major airline change involving a new flight, date, airport or itinerary, contact dispatch with the Booking ID.

What if I cannot find my driver?

Stay on the Arrivals level near the meeting area, check the newest message and contact dispatch at 716-292-4425 or WhatsApp +1 716-446-3623 with your Booking ID and exact location.

Do passengers needing accessibility assistance meet at Pole #13?

Not necessarily. Buffalo Airport currently identifies accessible curbside pickup spaces at posts #5 and #10 on the Arrivals Level. Follow airport accessibility signage and coordinate the exact pickup point.

How do I verify the correct vehicle?

Match the assigned driver or vehicle information sent for your reservation. If the information does not match or you are unsure, do not enter the vehicle; contact dispatch first.

Official Airport References

Airport-Controlled Curb Rules Can Change

Buffalo Niagara International Airport controls its curbside traffic rules, accessibility spaces and airport operations. Those rules can change independently of a transportation provider's normal meeting instructions.

Official BUF Accessibility & Curbside ↗ Official BUF Ground Transportation ↗